This Privacy Policy describes how customportraits.shop (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information".

Device Information

• Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Order Information

• Examples of Personal Information collected: Name, billing address, payment information (including credit card numbers), email address, and phone number.

• Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for digital delivery, and provide you with invoices and/or order confirmations, communicate with you, and screen our orders for potential risk or fraud.

• Source of collection: Collected from you.

User-Submitted Content (Your Photos)

• Examples of Personal Information collected: Personal photographs or images uploaded by you via our product pages or sent via email.

• Purpose of collection: To create the custom digital illustration you purchased.

• Source of collection: Collected directly from you via our secure upload forms or email.

2. How We Handle Your Photos (Strict Privacy)

We understand that the photos you send us are personal. We treat your uploaded images with the highest level of confidentiality.

• Usage: Your photos are viewed only by our internal team and artists for the sole purpose of creating your artwork.  

   

• Storage: Photos are stored on secure servers (via Shopify and our secure upload partners) and are retained only for as long as necessary to complete your order and any requested revisions.  

   

• Marketing: We do not share, sell, or publicly display your original photos or the final artwork on social media, our website, or advertising without your explicit written permission. If we want to feature your portrait as an example of our work, we will ask you first.  

   

3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill your contracts with us, as described above. For example:  

• Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.  

   

• App Partners: We use third-party apps (such as file upload tools and email delivery systems) to process your photos and deliver your digital files securely.  

   

• Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.  

   

4. Behavioral Advertising

If you opt-in to our marketing emails, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

• You can opt out of targeted advertising by using the unsubscribe link found at the bottom of our emails.

5. Minors

The Site is not intended for individuals under the age of [18]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

6. Retention

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information.

7. GDPR & CCPA Rights

If you are a resident of the EEA or California, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

8. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:

support@customportraits.shop